At Lanson Medical Services Ltd , we are committed to protecting your personal information and confidentiality and we take all reasonable steps to maintain the confidentiality and security of personal data for which we are responsible.
Lanson Medical Services LEGAL BASIS FOR PROCESSING YOUR DATA
Lanson medical Services’s legal basis for the processing of your personal and sensitive information is to allow us to fulfil or take steps to fulfil any contractual obligation to you. In addition to this, Lanson Medical Services Ltd can lawfully process special category data such as your health records, provided by you, in order to provide you with the appropriate healthcare.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We collect information about you when you enter your details into one of our website forms, when you speak with one of our advisors over the phone, when in clinic or hospital or when you are being consulted. We may collect basic details such as full name, email address, phone number, age range and gender along with information relevant to your health, previous medical history and some lifestyle information.
Lanson Medical Services Ltd may also collect credit card details, however this information is not stored.
If you choose to withhold any Personal Information requested by us, it may not be possible for you to gain access to certain parts of our website, or for us to respond to your enquiry or for you to continue your journey with Lanson Medical Services Ltd.
Website usage information is collected using cookies.
Information collected from you is stored in a customer/medical record file.
Our site uses contact forms that visitors can use:
Contact Form – to request more information, book a consultation over the phone or sign up to our newsletter
During a call with one of our advisors or on our online booking form, we may collect the following extra information:
BMI (Body Mass Index)
Previous medical history
Credit card details, however this information is not stored
Patient Medical History and any other information that may have a bearing on your medical status.
During a consultation at one of our consultation centres, clinics or hospitals, we may collect the following extra information:
Further health information (Why you want it and body type info)
HOW WILL WE USE THE INFORMATION ABOUT YOU?
Lanson Medical Services Ltd need to hold and process the personal and health information you have provided us. This is to identify you, contact you during your journey, help us understand your expected outcomes, tailor your journey to offer you the best possible path to your desired results and meet contractual obligations
We use your contact information in two ways:
For the purposes of staying in touch and communicating with you during your journey, including appointment information. (Phone, Email, SMS, video )
For marketing purposes to send you information about our company if you agree. (Email, SMS)
We may use information collected about you for marketing purposes in the following ways:
We would like to send you information about products and services of ours and other companies in our group, which may be of interest to you. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please let us know, BY EMAIL. [email protected]
We use information collected from our website in the following ways:
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.
We use your information collected from the website to personalize your repeat visits to our website.
WHO MAY WE SHARE YOUR INFORMATION WITH AND WHY?
During your journey with Lanson Medical Services Ltd, we may need to share your information, including sensitive data, with medical professionals, government agencies and third parties in order to deliver services you have requested.
Your Surgeon, Medical Practitioners or a member of the Lanson patient care Team for the purposes of the discussions around your procedure or any follow up treatment or any issue or complaint raised by you.
Your GP ( if you have given us consent to contact them) and or other relevant medical practitioners as it is advisable that they are aware of your intended procedure. Post operatively, this does give your GP total visibility of any care given to you by Lanson Medical Services Ltd
Lanson Medical Services Ltd may need to disclose or have a legal obligation to disclose information about you, including sensitive information, to government authorities, such as the General Medical Council (GMC), the Care Quality Commission (CQC) or the Police investigating criminal activity.
If you consent, we will supply the relevant data required for the application of finance through a lender introduced by Lanson Medical Services Ltd. This will be limited to Ideal4finance.
YOUR RIGHTS AS A DATA SUBJECT
You have the right to request a copy of the information that we hold about you. You have the right for your details to be forgotten (right to erasure) for the sole purpose of processing for marketing communications. If you would like a copy, amend or erase some or all of your personal information, please put your request in writing and you be directed to the appropriate responsible person.
You have a right to request a copy of your personal data which Lanson Medical Services Ltd may hold about you.
You have a right to request that Lanson Medical Services Ltd correct any personal data if it is found to be inaccurate or out of date.
You have a right to request your personal data is erased where it is no longer necessary for Lanson Medical Services Ltd to retain such data as per Lanson Medical Services Ltd legal basis for processing your data. If your personal data is being held as a medical record, Lanson Medical Services Ltd can still legally hold your data as per Lanson Medical Services Ltd retention periods.
LANSON MEDICAL SERVICES LTD MEDICAL RECORDS
What is a medical Record?
Once you have seen a surgeon , the information we hold about you as a customer record becomes a medical record because it will contain information entered by a medical professional.
Why are we processing medical and health information about you?
Lanson Medical Services Ltd is committed to providing the best possible care and outcomes for our patients and as such we need to keep records about your health and other personal information for medical purposes. Your personal and sensitive information is collected by Lanson Medical Services Ltd staff both electronically and on paper where it is stored within the EU and is subject to the appropriate technical security measures mandated by the EU General Data Protection Regulations.
What Information are we collecting and storing?
Lanson Medical Services Ltd will record both personal data and sensitive personal data, such as information about your health and ethnic origin.
The records we keep about you may contain:
Basic details about you such as name, address, date of birth, next of kin, etc.
Contact we have had with you such as appointments.
Notes on your consultations/discussions during your journey with Lanson Medical Services Ltd. These may include audio recordings for staff training and monitoring purposes. These help us to maintain, improve and regulate the information given to patients. Audio recordings are kept for a period of 185 days.
Detailed notes and information about your health and procedure including:
Information about allergies
Information about your medical history, including long-term conditions, such as diabetes or asthma.
Medical test results such as blood tests, allergy tests and other screenings.
Any clinically relevant lifestyle information, such as smoking, alcohol or weight.
Details of your medicines.
Pre and Post-Operative photos for clinical assessments to be made of results achieved after surgery.
DATA RETENTION PERIODS
In accordance with the Records Management Code of Practice for Health and Social Care 2016, Lanson Medical Services Ltd have implemented the following retention periods
Type of Record Retention Period Notes
Customer Record 6 Years. Records of customers who have made an enquiry, either through Lanson Medical Services Ltd Website, Third Parties or by phone. They have not seen a medical professional, ie, Seen a Surgeon for a consultation, but they may have attended an initial consultation with a Patient Coordinator.
Basic Medical Record 15 Years
Patient has seen a medical professional and the medical record not covered by any other section in Lanson Medical Services Ltd retention schedule.
Lanson medical Services Ltd Customer Record – Electronic or Paper
Last contact with Lanson Medical Services Ltd 6 Years
These are records of customers who have made an enquiry, either through Lanson Medical Services Ltd Website, Third Parties or by phone. They have not seen a medical professional, ie, Seen a Surgeon for a consultation, but they may have attended an initial consultation with a Patient Coordinator.
Lanson Medical Services Ltd Medical Record – Electronic or Paper
Discharge following original procedure or revision surgery or patient last seen 15 Years
Basic Medical Records – This is for future reference concerning any medical issue, complaint or other matter arising.
Lanson Medical Services Ltd Medical Record where surgery was carried out and involved implants – Electronic or Paper
Discharge following original procedure or revision surgery or patient last seen. Indefinitely.
due to surgery involving implants, Lanson Medical Services Ltd will keep these medical records indefinitely for future reference in case of issues with the implants used during surgery.
HOW TO CONTACT US
By email to [email protected]
Or write to us at: Lanson Medical Services Ltd , Unit 4 , Portland Place , Doncaster DN1 3DF